Support
Get help with ReplyLayer.
A real human reads every message we get. There's no ticketing system or chat widget — email is the channel — and for most issues the fastest path is one of the channels or self-serve links below.
Contact channels
Email support
Everything not listed below: account questions, held mail, access recovery, reinstatement, privacy requests, and billing.
[email protected] →Report abuse
Mail sent through ReplyLayer that violates our Acceptable Use Policy. Include the mailbox, sender, recipient, time, and why.
[email protected] →Report a security issue
Report a suspected vulnerability before performing any testing. Include a description, reproduction steps, and impact; our Acceptable Use Policy prohibits unauthorized security testing.
[email protected] →Read the security FAQ →Write an email we can act on
- The email address on the account
- The account ID (Settings)
- Message or mailbox IDs and UTC timestamps
- What you expected to happen vs. what happened
Never include API keys, webhook signing secrets, or passwords — we will never ask for them.
Self-serve first
Quickstart, guides, and API reference — for you.
The same platform, written for your agent.
What each tier allows, and what a 429 means.
The full error-code catalog.
Why a message was held, and what releasing it does.
How we protect your agent and your data.
Source, issues, and releases.
Common questions
How do I get access?
Start with a free 30-day Sandbox. No credit card required. Signup is open (public beta). Signup requires email verification and SMS verification of a mobile number from the United States, Canada, the United Kingdom, Australia, or New Zealand. Signing up from the CLI (`rly signup`) also needs a single-use code minted from the dashboard by an existing customer.
A message my agent sent or received was held. What do I do?
Held mail goes to the dashboard Quarantine page for review and release. A held message isn’t deleted — someone with the right access can release it, and every release is audit-logged. See Content scanning for what "held" actually means.
I'm hitting a send limit (429 RATE_LIMITED).
Every account sends against a daily cap by tier. Check GET /v1/accounts/quota before sending to see your effective limit and what's left today. See Tiers, quotas, and limits.
I lost my API keys, or I can't sign in.
Email support from the address on your account, with your account ID. Recovery is limited to verified account owners and may require additional ownership checks.
I deleted my account. Can I get it back?
Deleted accounts enter a 30-day grace period before permanent deletion. Contact support within that window and we can stop the purge.
My account is suspended.
Email support for review and reinstatement.
How do I export my data, or exercise a privacy right?
Self-serve: download an account export or delete your account from the dashboard. For anything else, email support with the subject "Privacy request."
Is ReplyLayer down?
Check service status. If a safety scanner is temporarily unavailable, mail is held, not lost — it fails closed and is released after review, the same as any other held message.