Support
Get help with ReplyLayer.
A real human reads every message we get. There's no ticketing system or chat widget — email is the channel — and for most issues the fastest path is one of the channels or self-serve links below.
Contact channels
Email support
Everything not listed below: account questions, held mail, access recovery, reinstatement, privacy requests, and billing.
[email protected] →Report abuse
Mail sent through ReplyLayer that violates our Acceptable Use Policy. Include the mailbox, sender, recipient, time, and why.
[email protected] →Report a security issue
Include a description, reproduction steps, and impact. There's no published vulnerability-disclosure program or safe-harbor terms yet, and the Acceptable Use Policy prohibits unsanctioned testing — reach out before probing anything.
[email protected] →Read the security FAQ →Enterprise inquiries: email [email protected] with the subject "ReplyLayer Enterprise".
Write an email we can act on
- The email address on the account
- The account ID (Settings)
- Message or mailbox IDs and UTC timestamps
- What you expected to happen vs. what happened
Never include API keys, webhook signing secrets, or passwords — we will never ask for them.
Self-serve first
Quickstart, guides, and API reference — for you.
The same platform, written for your agent.
What each tier allows, and what a 429 means.
The full error-code catalog.
Why a message was held, and what releasing it does.
How we protect your agent and your data.
Source, issues, and releases.
Common questions
How do I get access?
ReplyLayer is invite-only right now. If you have an invite code, request access; without one, email support and tell us one sentence about what you're building.
A message my agent sent or received was held. What do I do?
Held mail goes to the dashboard Quarantine page for review and release. A held message isn’t deleted — someone with the right access can release it, and every release is audit-logged. See Content scanning for what "held" actually means.
I'm hitting a send limit (429 RATE_LIMITED).
Every account sends against a daily cap by tier. Check GET /v1/accounts/quota before sending to see your effective limit and what's left today. See Tiers, quotas, and limits.
I lost my API keys, or I can't sign in.
Email support from the address on your account, with your account ID. Recovery here is deliberately bounded — verified ownership only, and expect a slow turnaround.
I deleted my account. Can I get it back?
Deleted accounts enter a 30-day grace period before permanent deletion. Contact support within that window and we can stop the purge.
My account is suspended.
Email support for review and reinstatement.
How do I export my data, or exercise a privacy right?
Self-serve: download an account export or delete your account from the dashboard. For anything else, email support with the subject "Privacy request."
Do you offer an SLA or priority support?
Not on self-serve tiers — the Service is provided as-is and as-available, with no response-time commitment. Custom SLA terms are an Enterprise conversation.
Is ReplyLayer down?
Check service status. If a safety scanner is temporarily unavailable, mail is held, not lost — it fails closed and is released after review, the same as any other held message.